To begin with, Amazon became the world’s largest online retailer in part by outsourcing its sprawling operations to machine-based algorithms - sets of computer code designed to solve specific problems. The Amazon Flex driver is considered to be a “gig” worker, you see, who handle packages that haven’t made it onto an Amazon van but need to be delivered the same day. The online retail giant has recently replaced its middle management and human resources workers with artificial intelligence that monitors, surveils, and might even hire and fire the Amazon flex driver. As dystopian as it sounds, according to an investigation by Bloomberg, Amazon is dealing with its Flex drivers in such ways.
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